Privacy Policy

Introduction

sereneilight ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 2020 of New Zealand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logo design, branding, and business card services.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and postal address
Business name, industry, and project requirements
Correspondence and communications with our team
Billing information processed through secure payment processors (we do not store full credit card details)
Information about how you use our website, including IP address, browser type, and pages visited (collected via cookies)

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our design services
To communicate with you about your projects and respond to enquiries
To process transactions and send related information
To comply with legal obligations under New Zealand law and protect our rights
To send you marketing communications (only with your consent, which you can withdraw at any time)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist in operating our business (e.g., payment processors, email services) under strict confidentiality agreements
When required by law, court order, or government regulation in New Zealand
In connection with a business transfer or merger (with notice to affected individuals)
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted data transmission, and regular security assessments. However, while we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it in accordance with New Zealand law.

Your Rights Under Privacy Act 2020

Under the Privacy Act 2020 of New Zealand, you have the following rights:

Right to access: Request access to your personal information we hold
Right to correction: Request correction of inaccurate, incomplete, or misleading information
Right to object: Object to certain uses of your personal information
Right to complain: Lodge a complaint with the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by New Zealand law.

International Data Transfers

Some of our service providers may be located outside New Zealand. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy law.

Cookies

We use cookies to enhance your browsing experience. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at:

Privacy Officer
sereneilight
Email: connectuse@sereneilight.world
Phone: +64 7 853 8204
Address: 7 Keddell Street, Frankton, Hamilton 3204, New Zealand

You also have the right to contact the Office of the Privacy Commissioner if you have concerns about how we handle your personal information:
Website: www.privacy.org.nz
Phone: 0800 803 909